Scheduling infrastructure for care teams
Schedule any patient appointment — and keep them in your network.
Your care coordinators shouldn't spend hours on hold booking one appointment. GuidingPatients connects referrals to confirmed bookings across PCPs, specialists, and post-acute providers — while keeping every patient in-network and every action auditable.
Maria Santos
MCO member · ID 4821-A
Referral: Cardiology follow-up
Priority: High — 14-day window
Provider Match
In-Network · 2.3 mi · Accepting
In-Network · 4.1 mi · Accepting
Try it now — search real providers
Enter a city and specialty to search our database of 387,000+ verified physician profiles.
The problem
Every out-of-network referral is revenue walking out the door.
When care coordinators can't quickly find an in-network provider, patients end up scheduled out-of-network — or worse, they don't get scheduled at all. For health systems, that's lost revenue. For ACOs, that's a missed quality measure. For patients, it's a worse outcome.
$12,000+
average revenue lost per out-of-network referral
*Industry estimate based on average specialist visit reimbursement differential
30–40%
of post-acute referrals leak out of network
*CMS Discharge Planning data
2.3×
more likely patients return when scheduled seamlessly
*Advisory Board research
How it works
From referral to confirmed appointment in one workflow.
No portal juggling. No phone trees. No faxes.
Find the right provider
Search by specialty, insurance (at the plan level), location, hospital affiliation, and availability. Only in-network providers surface first.
Verify eligibility
Automated insurance verification and referral rule checks so every booking sticks.
Book through secure backend links
GuidingPatients opens an authenticated connection to the provider's scheduling system. No custom API integrations. The provider's existing workflow stays untouched.
Track and report
Full audit trail from referral to completion. Status alerts, shareable provider lists, and care gap tracking.
In-network intelligence
Your network. Your directory. Instant setup.
Upload your provider network CSV and GuidingPatients matches it against 387,000+ physicians across 40+ data sources. Within hours — not months — your care team sees only your in-network providers, flagged with green badges, filterable by plan, and ready to book.
Your network, loaded in hours
Upload a CSV of your contracted provider NPIs. GuidingPatients matches them instantly against our database. Your team is live the same day.
Network-first search
In-network providers always surface first with green badges. Out-of-network options are visible but clearly flagged so coordinators never accidentally refer out of system.
Insurance at the plan level
Not just "accepts Blue Cross" — knows the specific plan, co-pay implications, and referral requirements.
Real-time acceptance status
Continuously refreshed data on which providers are actively accepting new patients.
Hospital affiliation mapping
Keep referrals within your health system's affiliated providers to maximize revenue retention and patient stickiness.
Who it helps
One scheduling engine, built for every care model.
ACO Care Management
Value-based careClose HEDIS and quality gaps by scheduling appointments during outreach — not after. Keep referrals in-network to protect shared savings.
Reporting & KPIs
Know your team is using it — and know it's working.
Every GuidingPatients deployment includes a built-in reporting dashboard so your leadership team can see exactly how the platform is performing. No separate BI tool needed.
Booking volume & trends
Total appointments booked, monthly trends with in-network vs out-of-network split.
In-network referral rate
What percentage of bookings stayed in-network? Track this over time to show improvement.
Per-team & per-coordinator utilization
See which team members are actively using GP, how many bookings each coordinator completes per day.
Care gap closure tracking
How many open care gaps were closed through GP-scheduled appointments? Track gap aging and closure velocity.
Top booked providers & specialties
Which providers and specialties are most booked? Which practices are getting the most referrals?
PDF export
One-click branded PDF reports for board meetings, compliance reviews, and leadership updates.
Reporting Dashboard
Last 30 days
1,247
Total Bookings
+18%
92.3%
In-Network Rate
+4.1%
3.2 min
Avg. Time to Book
-71%
Booking Volume — In-Network vs Out-of-Network
Top Coordinators
How it works
Subscribe. Don't commit.
GuidingPatients is subscription-based. Start when you're ready, pause or cancel anytime. No long-term contracts. No implementation fees that lock you in. We earn your renewal every month by delivering results your team can measure in the KPI dashboard.
Month-to-month
No long-term contracts. Scale up or down with your needs.
Live in hours
Upload your network, onboard your team, start scheduling same day.
Prove it first
The KPI dashboard shows leadership exactly what GP is delivering — before the first renewal.
“We don't need to lock you in. Once your team sees 20-minute scheduling cycles drop to 3 minutes and in-network referral rates climb, you'll want to stay.”
Trust & compliance
Built for regulated care teams.
HIPAA-aligned operations, role-based access controls, and full audit trails on every action. Security isn't an add-on — it's the foundation.
Access Controls
Role-based access with super admin, client admin, and viewer roles. Multi-factor authentication.
Audit Trail
Every action logged with 8 event types. Full traceability from referral to booking completion.
Secure Connections
Encrypted at rest and in transit. HIPAA-aligned infrastructure with tenant data isolation.
Let your care teams schedule faster this quarter.
See how teams close more care gaps per week while keeping every referral in-network.
For care teams & operations
Request a Demo
See the platform in action. We'll walk your team through a live scheduling workflow.
Request a DemoFor developers & platforms
Get Sandbox Access
Get a sandbox API key in minutes. No sales call required.
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