Use Cases
One scheduling engine, built for every care model.
Whether you manage an ACO, run member services, coordinate hospital discharges, or build health tech tools — GuidingPatients keeps patients in-network and care gaps closed.
ACO Care Management
The Problem
ACOs need to close HEDIS and quality measure gaps to hit shared savings targets. But if care coordinators can't find in-network providers during outreach calls, patients get scheduled out-of-network — or don't get scheduled at all. Every missed appointment is a gap that ages, a quality score that drops, and shared savings revenue at risk.
How GP Solves It
- Schedule appointments during outreach calls — not as a separate follow-up step
- Filter by network status, insurance plan, specialty, and real-time availability
- Track care gap closure velocity in the built-in KPI dashboard
- Full audit trail linking each scheduling action to a quality measure
MCO Member Services
The Problem
Member services teams field hundreds of calls a day from members looking for providers. Without real-time availability data and network intelligence at the plan level, agents spend 15-20 minutes per call navigating outdated directories. Members get frustrated. Call center costs rise. Satisfaction scores drop.
How GP Solves It
- Give agents a single search tool with plan-level network filtering
- Show real-time acceptance status and next available appointments
- Reduce average handle time from 15-20 minutes to under 5
- Track network utilization and member retention through built-in reporting
Hospital Case Management & Transitions of Care
The Problem
When patients are discharged, case managers and discharge planners need to schedule follow-up appointments with in-network providers. But fragmented tools, outdated directories, and manual phone-based scheduling mean many referrals leak out of network. That's lost revenue, lower patient retention, and higher readmission risk.
How GP Solves It
- Upload your affiliated provider network and go live the same day
- In-network providers surface first with green badges and "Book Now" buttons
- Secure backend links book directly into provider scheduling systems — no phone calls
- Track discharge-to-follow-up rates and in-network referral compliance
Health Tech Platforms — Embed Scheduling in Your Product
The Problem
If you build tools for care teams, your users already need scheduling. Building a provider directory from scratch takes 12+ months. Maintaining data freshness, network intelligence, and scheduling integrations is a permanent engineering burden. You want to ship scheduling this quarter, not next year.
How GP Solves It
- Embed the GuidingPatients scheduling widget or use the REST API for full control
- Access 387,000+ unified provider profiles with in-network intelligence
- Get sandbox API keys in minutes — self-service, no sales call required
- White-label option: your brand, your domain, GP's data and scheduling engine
Ready to see it in action?
Month-to-month. No long-term contract. Start scheduling this month.